Services2019-02-15T14:02:07+00:00

OUR SERVICE OFFERING COVERS

Quality Management System

  • Quality management System review and gap analysis
  • Business process mapping and reengineering
  • Quality Management System design and Implementation.
  • ISO 9001-2015 migration & certification consulting
  • ISO 9001-2015 Quality Management System awareness and implementation training
  • Second party quality management system verification
  • System performance management
  • Training and certification of ISO 9001-2015 QMS Auditors for clients
  • Development of quality manuals
  • Development of standard operating manuals and work instructions

Project Management

  • Project management professional competence development training
  • Project monitoring and control consulting
  • Project risk assessment and management advisory
  • Integrated change control advisory
  • Project quality management advisory
  • Independent project review and post-implementation audit
  • Microsoft Project and Open Project software application training

Human Capital Mangement

  • Human capital strategy and policy formulation advisory
  • Talent acquisition and executive placement services
  • Expatriate recruitment, Contract negotiation and immigration advisory
  • Skill audit and skill gap analysis
  • Manpower training and development
  • Performance management systems consulting
  • Compensation and grade structure design
  • Employee integration consulting in post-merger environments
  • Industry trend and peer research services
  • Employee background check services
  • Development of Employee handbook in line with organizational policies
  • Contract advisory and negotiation services
  • Outsourcing

Customer Services Management

  • Service skill audit and gap analyses
  • Organizational culture, Paradigm shift and change management consulting
  • Customer communication and feedback systems
  • Service excellence training
  • Service staff outsourcing
  • Operational excellence implementation
  • Mystery shopper and customer experience appraisal services

ISO 9001 – 2015 QMS

We understand that a systematic approach is the best option for managing organizational operations to guarantee the capacity to consistently deliver on our clients’ promise of quality to their customers. An effective quality management system sets the direction for meeting customers’ expectations, improves process control, reduces wastage, lowers cost, improves bottom-line, and facilitates industry best practice through training and inherent continual improvement. We provide thought-to- finish consulting services to clients by providing technical and consulting support in aiding the achievement of their ISO 9001:2015 system implementation and certification objectives. We have earned a reputation for top-of-the-industry performance in helping clients cultivate a culture of quality and operational excellence, while completing certification projects in the shortest possible duration. We are able to achieve this by leveraging on our multi-sectoral experience, our deep professional insight, industry awareness, and thorough understanding of how the ISO certification process works.

If you’re looking into becoming ISO 9001-2015 certified, or looking to migrate from ISO 9001: 2008 to ISO 9001:2015, we invite you to take a moment to consider putting a call across to us at Vuzela.

ISO 9001 – 2015 TS

We also offer a wide range of training services on ISO 9001: 2015 Standards, ranging from Quality Management System Staff Awareness Training, Management Briefing, Internal Auditor Training and Certification, Internal Auditor Conversion Training and Certification, QMS Implementation Training amongst others. In line with our perception of each client as unique, we strive to understand client needs and tailor our training services and cost to meet the unique needs of our clients with a focus on their budgets. Our Training methodologies align with global best practice and is anchored on world class training facilitation, world class learning environment and interactive classroom exercises that help to improve the effectiveness of learning.

ISO 9001 – Industry Experience

Vuzela Limited has served as Consultants for various companies such as Daddo Maritime Services Limited(A member of the Daddo Group of Companies), Insourcing Limited (A subsidiary of First Bank of Nigeria PLC), Hupe Nigeria Limited, D-Well Engineering Nigeria Limited, RF Technology Solutions Nigeria Limited, MB & CI Limited, and GenieNg Communications Limited amongst others. We have also served as partners to the Lead Consultant on the certification project of First Inland Revenue Service (FIRS).

Our Auditors have also participated in certification and surveillance audits for many companies and organizations some of which include Federal Road Safety Corps- National Uniform License Scheme, Bell Oil and Gas Company Limited, MTN Limited, May &Baker Nigeria Limited, Oando Gas Power  Limited, Compass Power Solutions Limited, to mention a few

Business Process Re-engineering

Effective and efficient processes combine to build efficient systems. We help to streamline your business processes, leveraging on Six Sigma, Operational Excellence and total quality management and other lean approaches in proffering integrated process solutions. We manage the assembly of processes into systems and ensure that process interaction produces the best results possible. Our teams develop business process designs that enable our clients to build and sustain competitive advantage in the markets which they play in and helps improve operations to seize opportunities presented in a rapidly evolving global economy. Part of our value proposition is the offer of business restructuring advisory services aimed at profit and performance acceleration.