Services

Quality Management Systems

  • Quality management System review and gap analysis
  • Business process mapping and reengineering
  • Quality Management System design and Implementation.
  • ISO 9001-2015 migration & certification consulting
  • ISO 9001-2015 Quality Management System awareness and implementation training
  • Second party quality management system verification
  • System performance management
  • Training and certification of ISO 9001-2015 QMS Auditors for clients
  • Development of quality manuals
  • Development of standard operating manuals and work instructions

Project Management

  • Project management professional competence development training
  • Project monitoring and control consulting
  • Project risk assessment and management advisory
  • Integrated change control advisory
  • Project quality management advisory
  • Independent project review and post implementation audit
  • Microsoft Project and Open Project software application training

 Human Capital Management

  • Human capital strategy and policy formulation advisory
  • Talent acquisition and executive placement services
  • Expatriate recruitment, Contract negotiation and immigration advisory
  • Skill audit and skill gap analysis
  • Manpower training and development
  • Performance management systems consulting
  • Compensation and grade structure design
  • Employee integration consulting in post-merger environments
  • Industry trend and peer research services
  • Employee background check services
  • Development of Employee handbook in line with organizational policies
  • Contract advisory and negotiation services
  • Outsourcing

Customer Service Management

  • Service skill audit and gap analyses
  • Organizational culture, Paradigm shift and change management consulting
  • Customer communication and feedback systems
  • Service excellence training
  • Service staff outsourcing
  • Operational excellence implementation
  • Mystery shopper and customer experience appraisal services

ISO 9001-2015 Quality Management Systems

We understand that a system approach is the best option for managing organizational operations to guarantee the capacity to consistently deliver on our clients’ promise of quality to their customers. An effective quality management system sets the direction for meeting customers’ expectations, improves process control, reduces wastage, lowers cost, improves bottom-line, and facilitates industry best practice through training and inherent continual improvement. We provide thought-to- finish consulting services to clients by providing technical and consulting support in aiding the achievement of their ISO 9001:2015 system implementation and certification objectives. We have earned a reputation for top-of-the-industry performance in helping clients cultivate a culture of quality and operational excellence, while completing certification projects in the shortest possible durations. We are able to achieve this by leveraging on our multi-sectorial experience, our deep professional insight, industry awareness, and thorough understanding of how the ISO certification process works.

If you’re looking into becoming ISO 9001-2015 certified, or looking to migrate from ISO 9001: 2008 to ISO 9001:2015, we invite you to take a moment to consider putting a call across to us at Vuzela.

ISO 9001:2015 Training Services:  We also offer a wide range of training services on ISO 9001: 2015 Standards, ranging from Quality Management System Staff Awareness Training, Management Briefing, Internal Auditor Training and Certification, Internal Auditor Conversion Training and Certification, QMS Implementation Training amongst others. In line with our perception of each client as unique, we strive to understand client needs and tailor our training services and cost to meet the unique needs of our clients with a focus on their budgets. Our Training methodologies align with global best practice and is anchored on world class training facilitation, world class learning environment and interactive classroom exercises that help to improve the effectiveness of learning.

ISO 9001 Industry experience:  Vuzela Limited has served as Consultants for various companies such as Daddo Maritime Services Limited(A member of the Daddo Group of Companies), Insourcing Limited (A subsidiary of First Bank of Nigeria PLC), Hupe Nigeria Limited, D-Well Engineering Nigeria Limited, RF Technology Solutions Nigeria Limited, MB & CI Limited, and GenieNg Communications Limited amongst others. We have also served as partners to the Lead Consultant on the certification project of First Inland Revenue Service (FIRS).

Our Auditors have also participated in certification and surveillance audits for many companies and organizations some of which include Federal Road Safety Corps- National Uniform License Scheme, Bell Oil and Gas Company Limited, MTN Limited, May &Baker Nigeria Limited, Oando Gas Power  Limited, Compass Power Solutions Limited, to mention a few

Business Process Reengineering

Effective and efficient processes combine to build efficient systems.  We help to stream line your business processes, leveraging on Six sigma, Operational Excellence and total quality management and other lean approaches in proffering integrated process solutions.  We manage the assembly of processes into systems and ensure that process interaction produces the best results possible. Our teams develops business process designs that enable our clients build and sustain competitive advantage in the markets which they play in and helps improve operations to seize opportunities presented in a rapidly evolving global economy. Part of our value proposition is the offer of business restructuring advisory services aimed at profit and performance acceleration.

Project Management Consulting

We see the nexus between successful businesses and internal capacity to effectively deliver on strategic projects. Our collection of certified and experienced project management professionals, with diversified industry experience form a strategic think-tank to assist our clients develop the internal capacity for project management. We offer advisory services in critical areas of project management including project planning, risk assessment and management, monitoring and control, integrated change control and project quality management. We also offer our services for independent review of projects and post project implementation audits to help present an objective opinion of lessons learnt from projects and document them as reference resource for development of our clients’ internal project management capacities. We also conduct project management competence trainings to help key functional managers in matrix organizations develop project skills that improve organizational performance and aid the achievement of strategic business goals.

Human Capital Management

Our conviction is that the most critical success factor for successful companies is their “people”. Our approach to human capital management is hinged on management of competencies, employees’ motivation and empowerment, effective performance management systems and robust succession planning. Finding the right persons for key strategic positions is not a tea party, but our talent acquisition team comes in handy. With years of experience in executive placements, we can find those dream candidates wherever they may be.  Beyond the selection process, we guide our clients through the formulation of human resource strategy and policies, policy documentation, learning and development planning and implementation, contract negotiation and immigration solutions for clients’ expatriate staff. We also help our clients develop and implement changes in organizational culture and with the design of role-specific performance management systems. We offer outsourcing services for non-core processes, help verify the backgrounds of our clients’ employees and also help our clients keep abreast with what competitors are doing to attract and retain the best talents in the industries they play in, thus enabling them to retain their competitive edge.

Customer Service Management

Giving a voice to the customer is a sure way to ensure that our clients repeat sales and achieve customer retention. We help design and implement robust frameworks for customer communication and feedback systems to enable our clients feel the pulse of their customers. We also design sector-specific customer service management systems aimed at creating, evaluating and managing customer experience, and ensuring that the entire management and staff of our clients’ are on the same page with respect to customer focus. We conduct service skill audits, gap analyses and service skill trainings and help our clients evolve a service culture that seeks to exceed customer expectations and establish our clients as industry leaders. Effective service culture depends largely on a huge dose of human intervention guided by a passionate positive attitude aimed at pleasing customers. The understanding and effective application of emotional intelligence and relationship management principles in dealing with diverse  personality types and business situations complete with their peculiarities has often differentiated industry players and defined the markets dynamics in various  sectors. Our commitment is to help to inculcate the service attitude in our clients’ people, equipping them with the competence to create that wow experience that builds brand loyalty with direct and recognizable impact on bottom-line.