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Profiles of Critical Resources
Uchenna oversees Vuzela Limited’s business development and service delivery processes, and takes direct responsibility for client satisfaction. He is a Business Process Analyst with eighteen years professional work experience covering Management Systems Consulting, Management Systems Auditing, Operations management, Service Delivery Management, Business Process Reengineering, Operational Process Audit, Compliance Monitoring, Operational Risk Management, Fraud control, ISO Management System course design, development and delivery.
Uchenna is a British Standard Institution (BSI) certificated Lead Auditor for ISO 9001: 2015, and an IQCS Certification (Singapore) certificated Lead Auditor for ISO 14001:2015 Environmental Management system. I am also a Standard Organisation of Nigeria-Registered National Systems Auditor for Quality and Environmental Management Systems.
He has successfully completed University of Liverpool courses in Project planning, execution and control, Sustainability, Program and Portfolio Management, Leading and Managing Project Organisations, Strategic Purchasing Management, Total Quality Management, Strategic Operations Management, and has successfully provided leadership for Vuzela Limited’s clients’ organisational restructuring and business systems transformation projects. Under his leadership, Vuzela Limited has achieved accreditation from Standards Organisation of Nigeria as a registered consultant and training organization, and led consultancy teams that have guided several notable Nigerian Companies to various International Organisation for Standardisation (ISO) Management Systems certifications.
Before his advent into management consulting practice, he had garnered over eight years’ experience in Operations Management, Compliance management, Business Process Re-engineering, and Service Delivery Management in major commercial banks such as First Inland Bank, Oceanic Bank International Nigeria PLC and Ecobank Nigeria PLC.
Terseer Lanem is a lead auditor of several management system standards such as the ISO 9001 Quality Management System, ISO 14001 Environmental Management System and the Occupational Health and Safety Assessment Series OHSAS 18001. Terseer is an ISO 9001 QMS, ISO 14001 EMS and the OHSAS 18001 Tutor. He also facilitates Business Process Management training and has led several business process transformation and International Standards Implementation within the banking, telecommunications and oil and gas sectors.
Terseer is has led other process improvement initiatives based on the ISO 20000 series; Information Technology Service Management, ISO 27001; Information Security Management System and the Integrated Management system standards implementation. In addition, Terseer has over ten years’ experience as a Certifying Body Auditor for ISO 9001 QMS, ISO 14001 EMS and the OHSAS 18001.
Terseer led several change implementations in his work with the Standards Organization of Nigeria where he successfully project managed the development, testing and deployment of an online secure Certification and Certificate Submission platform for the SON Offshore Conformity Assessment Program (SONCAP), a project supporting annual revenues in excess of USD50 million. He successfully led 9Mobile (formerly Etisalat Nigeria) to recertify and transition their quality management system to the ISO 9001:2015 standard.
Terseer has over 15 years of public and private sector capacity building and regulatory experience developing policies, processes, and procedures for organizations. He also worked more than 8 years as a measurement Engineer specializing in the calibration of weighing, temperature, and electrical measuring equipment.
Terseer received his MBA from Lancaster University and an MSc in Wireless Communication Systems Engineering from the University of Greenwich, both in the UK. Prior to that, he attended the Federal University of Agriculture Abeokuta .
Nnene is an Associate of the Chartered Institute of Personnel Management of Nigeria, with over 18 years cumulative experience in Human Resource Generalist function, Change Management, Quality Management Systems and Brand Visibility. Her versatile work experience includes a stint as Human Resource Manager of the network operating center of Interstella Communications Limited, a dominant player in Nigeria’s south-east telecoms market where she worked as Regional Human Resource and Administrative head (South east). Nnene also functioned as Human Resource Manager at Gil Automations Limited an Indigenous Electrical &Instrumentation Company serving major International Oil and Gas Companies across the Globe and also worked in the same capacity at Uniterm Nigeria Limited’s Drilling Division, a subsidiary of the Hobark Group.
While at Gil Automations Limited I led an audacious transformational agenda aimed at strengthening corporate culture, streamlining work process and deepening adherence to work process and best practice leading to the company’s certification for compliance in respect to the ISO 9001: 2008 Quality management system standards by the Standards Organization of Nigeria (SON). She also served as GIL Automations Limited’s Management Representative for their NIS ISO 9001:2008 Quality Management System implementation project which was achieved in less than eight months. At Uniterm she initiated the setting up of Human Resource systems for the operations of an onshore drilling project before joining the Radisson Blu Anchorage Hotel, a five Star hotel with staff strength in excess of 400. Her responsibilities include providing comprehensive business partnership support and services from the Human Resource perspective, covering strategy and business plan execution and management. She has also served for four years at Celtel Nigeria Limited as a Customer Service Consultant, during which timeshe was variously responsible for the coordination and management of Celtel customer outlets and won the Celtel Unity tariff essay competition. Her core competencies include aligning Human Resource Strategies with Organisational Corporate Strategy and Vision, Policy Planning/formulation, Performance Management Systems, Employee Engagement, Training and Development, Quality Management Systems design and implementation, Customer Service Management, Change Management, Leadership Development and Employee integration. Nnene is saddled the responsibility of running our human capital consulting services.
Joy Patrick supports our ISO Management Systems projects and training services and also anchors our shared services and business development. She a BSI Certificated ISO 9001:2015 Auditor, BSI certificated TL9000 Auditor, and has successfully completed BSI courses on ISO 22301 for Business Continuity Management. Joy is also a Cisco Certified Network Associate (CCNA). She holds a Bachelor of Science degree in Computer Engineering from the Obafemi Awolowo University, and also a Masters degree in Information Technology from the University of Lagos. She has over 10 years quality assurance experience in Nigeria’s telecoms sector and also an extensive ISO 9001 quality management system certification consulting experience across various sectors. She is adept at systems design, implementation and maintenance, and systems auditing. She has a thorough working experience with ISO9001, ISO 14001:2015 EMS,OHSAS 18001, and TL9000 standards coupled with a deep documentation experience. Her core competences include quality management systems documentation, documentation of procedures, work instructions, standard operating manuals and document control. She is also a top notch quality management systems performance administration specialist. Joy is a passionate advocate for system and process improvement and a compliance and certification retention expert. Joy has a wide industry contacts which in combination with her immense project management capability is a big push for our clients’ system certification projects. Joy is a consummate trainer with active interest in leadership
Obinna leads our project management practice. He is a certified telecommunication engineer, CISCO Certified Network Associate (CCNA)CISCO and is a holder of the prestigious Project Management Professional (PMP) certification from the Project Management Institute (PMI), the world’s leading project management professional association. Obinna has garnered over eight years project management experience in core telecom engineering. His industry experience has seen him lead projects for top industry players including GS telecoms, Alcatel Lucent, and Globacom in their Republic of Benin network expansion project. He also led on behalf of Alcatel Lucent, a network upgrade project for Etisalat in Nigeria and also MTN’s 3G network roll out project while working for Huawei Nigeria Limited. He has also led project implementation in many of Nigeria’s top commercial mercial banks and manufacturing companies. Obinna’s core competencies include project scoping and planning, stakeholder and project team management, project execution and control, project closure, post implementation audit and project portfolio management. He has advanced software competences. Obinna’s thought- to- finish approach to project management provides the cutting edge that is inherent in our project management solutions. Obinna has attended numerous courses in telecoms engineering and project management in Nigeria and abroad, and has brought his deep project management knowledge and experience to bear on our ability to critically affect our clients’ capacity to deliver on strategic projects, leveraging on global project management best practices, tools and techniques.
Christy is a consummate human resource practitioner, with vast industry and consulting experience spanning telecoms, manufacturing, oil and gas, banking and insurance sectors of the economy. She is a graduate of History from University of Lagos, and holds a Masters of Science degree in human resource management from Aberdeen Business School, a faculty of the Robert Gordon University Aberdeen, Scotland, United Kingdom. She also holds a graduate diploma in human resources management from the Charted Institute of Personnel Development in the United Kingdom. She has spent her entire decade-long career in consulting, focusing on guiding numerous companies through strategic organizational change management, restructuring, human resource policy advisory and strategy formulation, organizational performance monitoring and manpower planning and development. Her vast industry contacts gives impetus to our capacity to deliver executive placement solutions for our clients. Christy has impacted the development of various organizations through her comprehensive approach to productivity, hinged on capacity development, improved processes and effective employee policy advisory. She is an active member of many professional bodies.